Booking Conditions

Arblaster & Clarke Wine Tours Booking Conditions

These booking conditions have been prepared by MB Law for the exclusive use of Arblaster & Clarke Wine Tours Ltd. Any reproduction by other organisations either in part or in full or in paraphrase is expressly forbidden.

Copyright Arblaster & Clarke Wine Tours and MB Law.

These conditions, together with the relevant brochure description, itinerary, website and the further information pages in the booking form/information leaflet form the basis of your contract with Arblaster & Clarke Wine Tours Limited registered in England number 2966601. In these conditions “we”, “us” and/or “our” means Arblaster & Clarke Wine Tours Ltd. “You” and “your” means the person who makes the booking and everyone named on the booking form (or any of them as the context requires) including anyone added or substituted subsequently. For Private Group Tours and Corporate Hospitality Tours there are additional conditions particularly with reference to cancellation and the effect of party size on the price. These will be made available to you before you book your private tour arrangements. These conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.

1) CONTRACT
1a) To make a booking you must provide credit/debit card details by phone or fax or complete and sign the booking form and send it to us with the correct deposit or full payment as applicable (see “How to Book”). Subject to availability and receipt of all applicable payments we will confirm your holiday by issuing a confirmation invoice. You must notify us within 14 days of the date specified on your confirmation invoice if it does not confirm accurately your reservation, as it may not be possible to make changes later. As verbal descriptions, agreements, requests and alterations can be misunderstood and are hard to confirm or clarify subsequently, you should always obtain confirmation of these in writing from us.

1b) Law & Jurisdiction: A binding contract between you and us comes into existence (1) for telephone bookings when you have given us your credit/debit card details and we have verbally confirmed the booking to you over the telephone and (2) for all other bookings when we dispatch our confirmation invoice to the party leader. English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description that arises between us (“claim”) except as set out below.

We also agree that any claim (and whether or not involving injury) must be dealt with under the AITO Dispute Settlement Scheme (if the Scheme is available for the claim in question) or by the courts of England and Wales only, unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may chose to have your contract and any claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).

2) THE HOLIDAY PRICE
Please check the price of your chosen holiday at the time of booking as sometimes changes and errors can occur. We reserve the right to increase / decrease and correct errors in advertised prices and make changes to and correct errors in services or other particulars contained in our brochure/website at any time before your holiday is confirmed. We will advise you of any change/error of which we are aware and of the then applicable price or other changes at the time of booking. 

Please note: On tours that include flights or trains, we release our seat allocations back to the carriers we use no later than 45 days before the departure date of the relevant tours. After this time, we may still be able to book this travel element for you but we may only be able to secure this at a price higher than that which would have been payable prior to our contractual release date. This means that the price payable for these tours may be higher than that advertised in our brochure. You are of course free to secure your own flight/train arrangements and purchase the non-flight/train elements of the tour from us. 

Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. 

A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, in the event of any change in our transportation costs or in dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or in the exchange rates which have been used to calculate the cost of your holiday. Even in the above cases, only if the amount of any increase in our costs exceeds 2% of the total cost of your holiday (excluding amendment charges) will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (excluding amendment charges) or alternatively purchase another holiday from us as referred to in clause 4 “Alteration and cancellation by us”. Where applicable, you have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose either of the options set out above.

If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later.  

Please note: Arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. A refund will only be payable if the decrease in our costs exceeds 2% of the total cost of your holiday as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs. We promise not to levy a surcharge within 30 days of departure. No refund will be payable during this period either.

We will neither increase nor decrease the cost of your holiday once confirmed where we have given a no surcharge guarantee at the time that you confirm your booking.

3) AMENDMENTS BY YOU
3a) We will try to comply with any requests for alterations to the booking but please note alterations cannot be guaranteed. Where they can be made, we will charge an amendment fee of up to £50 per person together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. 

For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the new flight, which may be higher than the original. The party leader must submit requests for amendments in writing.

3b) TRANSFERS: You may change your booking up to 7 days before departure by transferring it to another person of your choosing if you are unavoidably prevented from travelling, and the person to whom you wish to transfer the holiday meets all conditions which may apply to it. The right to transfer is subject to a payment of an administration fee of £50 per person, and all costs incurred in making the transfer (see 3a).

4) ALTERATION AND CANCELLATION BY US 
Our tours have been carefully arranged, and the descriptions in our brochure/on our website and on the itineraries are accurate to the best of our knowledge at the time of publication. Occasionally, we have to make changes to and correct errors in our brochure, website and marketing materials, both before and after bookings have been confirmed, and cancel confirmed bookings and we must reserve the right to do so. Our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it or go ahead at our own discretion. We will notify you of cancellation for this reason no later than 70 days before departure or 85 days for cruises.

Most changes are minor. Sometimes we may have to make a significant change. A “significant change” is likely to include the following changes when made before departure: a change of UK departure point to one which is significantly more inconvenient for you (but not between Gatwick, Heathrow, London City or Stansted airports nor between Dover ferry and Folkestone Le Shuttle); a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of scheduled departure / return time by more than 16 hours or where the tour is no longer based in the general wine region advertised for a major part of the tour duration.A change of accommodation location to another within the same general wine region will not be a significant change.

Where we have to make a “significant change” or cancel, we will inform you as soon as possible. If there is time to do so before departure we will offer you the choice of one of the following options; a) accepting the change; or b) purchasing an alternative holiday from us, of a similar standard and comparable to that originally booked if available. We will offer you at least one alternative holiday of equivalent or higher standard (if available) for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other available holidays. You must pay the applicable price of any such holiday. This will mean you paying more if it is more expensive or receiving a refund if it is cheaper; or c) cancelling your booking and receiving a full refund of all monies paid to us. 

If we have to make a significant change or cancel we will, if appropriate pay a reasonable amount of compensation taking into account the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached (see above). 

No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one.

In the unlikely event that we become unable to provide a significant proportion of the services you have booked after departure, we will make alternative arrangements in respect of those services for you at no extra charge, or if this is impossible or you do not accept these alternative arrangements for good reason, we will provide you with transport back to your place of departure (or the place where your arrangements with us commenced if these did not include transport) as soon as reasonably practical and a pro-rata refund of the cost of the remainder of the arrangements you booked with us. In addition, if appropriate, we will pay you compensation as specified above except where we were unable to provide the services as a result of force majeure (see below).

We regret we cannot accept any booking which is specified to be conditional on the fulfilment of a particular request/requirement/element such as a visit to a particular wine estate, the presence of a particular person or other specific arrangements being provided. This is the case even where we have mentioned in the trip publicity that a particular estate or other tour element is to be included.

Appointments at wine estates and other arrangements are made up to 18 months in advance and sometimes changes are desirable or unavoidable due to, but not limited to, changes in ownership, closure, building works, downgrading of wines or facilities or changes in policies to do with visits or the absence of the relevant people from the estate due to other business or personal commitments. Where changes are made you will be notified with the final itinerary where known or on tour if the change occurs later than the final itinerary stage. Where such changes occur we will use our discretion in providing a suitable alternative arrangement. Failure to visit a particular wine estate will not be a significant change, nor a reason for you to cancel.

Force Majeure: In these booking conditions “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, epidemics / pandemics, adverse weather conditions, fire and all similar events outside our/the supplier’s control.

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”.

For the avoidance of doubt we will not be liable to pay you any additional travel or other costs, expenses or losses which you incur as a result of any change or cancellation by us (for example relating to connecting flights or other travel arrangements not made through us).

If you are making your own travel arrangements please check with us that the tour is guaranteed to go ahead before you incur costs.

5) CANCELLATION BY YOU:
Cancellations must be notified to us in writing by the party leader.  As we incur costs from the time we confirm your booking the cancellation charges shown below will apply based on the date we receive your written notification. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges.

Amendment charges are not refundable in the event of the person(s) to whom they apply cancelling.

Cancellation charges are: Non-Cruises Cruises/River
85 days or more before departure loss of deposit loss of deposit
84 - 71 days before departure loss of deposit - 50%
43 - 70 days before departure - 50% - 75%
29 - 42 days before departure - 75% - 90%
15 - 28 days before departure - 90% - 100%
0 - 14 days before departure - 100%​ - 100%

All Additional travel arrangements or other extras, upgrades and tickets purchased and paid for at time of booking are 100% non refundable. Insurance claims must be made direct to your insurance company, but as soon as we receive written confirmation of the cancellation we will provide a cancellation invoice to enable you to make your claim.

6) DELAY AND DENIED BOARDING
It is the responsibility of the carrier to make appropriate arrangements in the case of serious delay. However, where this is not forthcoming, we will make all reasonable efforts to assist.  All costs incurred must either be paid for by the carrier where appropriate, or directly by you at the time, and then reclaimed from your travel insurance.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Where applicable, you must pursue the airline for the compensation or other payment due to you.

7) PASSPORTS AND VISAS
A valid passport is necessary for all British Citizens for the ex UK holidays we offer. The following information applies to British citizens who hold or are eligible to apply for a British passport in the UK. If you need to renew your passport, it is advisable to do so at the very least 4 weeks before departure, though you can do this up to 9 months before with the additional time being added to the new passport. Forms are available at main Post Offices or direct from the Passport Service. If you do not yet have a passport, it is recommended that you apply for one at least 7 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and now asks you to attend an interview in order to do this. For further information, visit the passport section of www.gov.uk.

Any information on passport, visa or other travel requirements, which is shown in our brochure oor website, is believed accurate as of 6/6/13. As this may change, you must check the up to date position in good time before departure. If you change the name on your passport between booking a holiday and travelling, you should contact us to have the change made to any travel documents in plenty of time, there may be administration charges for this. If you are not a citizen of an E.U. country or hold a non-British passport, you must check passport and visa requirements with the embassy or consulate of the country (or countries) to or through which you are intending to travel.

If failure to have any necessary travel or other documents or to otherwise comply with applicable entry requirements results in fines, surcharges or other financial penalty being imposed on us or costs or expenses being incurred by us, you will be responsible for reimbursing us accordingly. No refund will be due to you should you be denied entry to any country you are travelling to or through and you will be responsible for meeting all resulting costs and expenses. For further advice, please see pre-trip information.

8) HEALTH & SAFETY
You are advised to obtain the Department of Health leaflet “Health Advice for Travellers” available by telephone on 0207 210 4850 or via its website www.dh.gov.uk and from most Post Offices. We strongly recommend that you obtain and carry with you a European Health Insurance Card (EHIC) for travel in Europe. Information on the EHIC is available at www.dh.gov.uk or from your local Department of Health office. You can apply for an EHIC online at www.dh.gov.uk/travellers or by phone on 0845 606 2030. Please note: An EHIC card is not a substitute for full travel insurance.

Currently (as of 6/6/13) there are no health requirements for EU citizens visiting any of the wine regions featured in the brochure however requirements may change. It is your responsibility to ensure you are aware  of all recommended or required vaccinations and health precautions in good time before departure. Details are available from your GP surgery and from the National Travel Health Network Centre www.nathnac.org.

Please ensure that your passport has your next of kin details so that we can make arrangements for them to be contacted in an emergency. Please note that all costs incurred by us in providing any assistance in the event of an emergency including payment for any transport and phone calls must be reimbursed to us. 

9) BEHAVIOUR OF THE CLIENT
You must behave in an orderly fashion, not disrupt the enjoyment of others or prejudice our reputation with our suppliers. The holiday of any client in breach of this clause shall be terminated forthwith and we shall have no further contractual or other obligations towards that person including the provision of return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

You are liable for all damage and losses caused by your actions or those of any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid direct at the time to the accommodation owner or manager or other supplier. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us (together with your own and the other party’s full legal costs) as a result of your actions. You must make sure you have sufficient appropriate insurance in place to cover such damage, loss and claims.

10) LUGGAGE & PERSONAL POSSESSIONS
These remain at all times your own responsibility. For your own peace of mind, we strongly recommend that valuables are left at home in a secure place and that if you bring valuables with you, you deposit them at the hotel safe or (where it exists) in the room safe. In any case you should check the terms of your travel insurance policy.

11) LIABILITY
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of us, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. 

Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2)We will not be responsible for any injury, illness, death, loss (including loss of enjoyment or loss of possessions), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which are unforeseeable or unavoidable or ‘force majeure’ as defined above.

(3) We cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities that your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure/on our website and we have not agreed to arrange them as part of our contract and any excursion you purchase during your holiday. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature that might lead a reasonable holidaymaker to refuse to take the holiday in question.

(5) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier to which any international convention or regulation applies, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier concerned would have to pay under the applicable international convention or regulation (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air, the Athens convention for international travel by sea and COTIF, the Convention on International Travel by Rail).

Please note: Where a carrier would not be obliged to make any payment to you under the applicable international convention or regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money that you have received or are entitled to receive from the carrier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request.

(6) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by us or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any expenses, losses or other claims that relate to any business (including self employed loss of earnings).

12) DATA PROTECTION
We are a data controller for the purposes of the Data Protection Act 1998. In order to process your booking, send you a brochure or respond to an enquiry, we need to collect personal data from you which may include sensitive personal data such as information relating to any disability or medical condition or dietary restrictions which may disclose your religious beliefs. Appropriate personal data will be passed on to the relevant suppliers of your arrangements and any other third party (including banks and/or credit card issuers) who need to know it so that your tour can be provided. The information may also be provided to government / public authorities such as customs or immigration if required by them, or as otherwise required by law. In making your booking, you consent to personal data being passed on to the relevant suppliers and other third parties. 

Your personal data may be stored, used and otherwise processed within the UK and/or any other country(ies) of the European Economic Area (EEA). We may also store, use or otherwise process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Other than in relation to government/public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure and only uses it for the purposes of providing their services. We would also like to store and use your personal data for future marketing purposes (for example, sending you a brochure or other marketing material) unless you have told us that you do not wish us to do so. We take appropriate technical and organisational measures, which are intended to prevent unauthorised or unlawful processing of personal data and accidental loss or destruction of, or damage to, personal data.

You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. We promise to respond to your request within 40 days of receiving your written request and fee.  In certain limited circumstances we are entitled to refuse your request.

13) SPECIAL REQUESTS 
All special requests must be advised to us in writing at the time of booking. We will check any reasonable request with the relevant supplier and if we receive confirmation of this from the supplier, will confirm it to you. Unless and until specifically confirmed by us in writing, all special requests are subject to availability.

14) COMPLAINTS
It is very important to us that you have a good holiday, as we passionately believe that holidays are important. If you are in any way dissatisfied with any aspect of your holiday, it is essential that you notify the Tour Manager or us direct (there is a 24hr emergency number) or any relevant supplier at the time on tour. This is so that you can give our suppliers and us the opportunity, where possible, to resolve any problems on the spot before they can spoil your holiday. No complaint can be accepted where such efforts on your part were not made.

If you are ill/injured whilst on holiday you must in addition to reporting your illness to your Tour Manager, consult a local doctor and also your GP on return to the UK. Should you wish to make a claim against us as a result of that illness/injury, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both these doctors.

For all complaints, if you think that you are entitled to compensation from us, you must write to us outlining the nature of the complaint within 60 days of the end of the tour. Failure to follow the above complaints procedure in all respects may reduce or extinguish any rights that you may have to make a claim against any relevant supplier or us.

Disputes arising out of, or in connection with this contract can be settled amicably under the AITO Independent Dispute Settlement Scheme. This is a special scheme devised by AITO and administered by neutral mediators. It operates at a reasonable cost, without the need to travel, with the mediator getting on the phone to talk to the parties concerned. The decision is binding and will normally be given within 28 days. Details are available from us on request.

15) FINANCIAL SECURITY 
We provide full financial protection for our package holidays, by way of our Air Travel Organiser’s Licence number 2543. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation and other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we are not able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. We provide full financial protection for our package holidays that do not include flights, by way of a bond held by ABTA The Travel Association, membership number Y5806.

16) FLIGHTS
Final instructions relating to departure and travel arrangements will be sent with your air or other travel tickets approximately 8-10  days before departure. You must accordingly check your tickets or e-tickets very carefully immediately on receipt to ensure you have the correct travel times. It is possible that travel times may be changed even after tickets have been despatched. We will contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.

In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the existence of a “Community list” which contains details of air carriers who are subject to an operating ban within the EU. The Community list is available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm. We are required to advise you of the actual carrier(s) (or, if the actual carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible.  

If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable alternative the provisions of clause 4 “Alteration and cancellation by us” will apply.  We are not always in a position at the time of booking to confirm the flight timings, which will be used in connection with your flight. Any flight or other timings shown in our brochure, on our website and/or detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation.

17) BROCHURE / WEBSITE / ADVERTISING material accuracy
The information contained in our brochure, on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur and information may subsequently change.  You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

These booking conditions have been prepared by MB Law for the exclusive use of Arblaster & Clarke Wine Tours Ltd. Any reproduction by other organisations either in part or in full or in paraphrase is expressly forbidden. Copyright Arblaster & Clarke Wine Tours and MB Law.

Company registration no. 2966601                                                                                                                                      Updated: June 2013

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We are very happy to talk to you about our wonderful holidays. We love our tours and are sure you will too!

0044 (0)1730 263111